Working With Mainstay
Mainstay Underwriting is an Australian underwriting agency. We partner with both global and local insurers, Third Party Administrators and industry groups to bind bespoke covers, whilst managing our risks and claims. We are independently owned, allowing us to be both flexible and innovative with our products and approach. However, we value our broking partners and as such we only work with brokers, we do not place cover directly.
Mainstay Underwriting is also committed to assisting policyholders who may be experiencing financial hardship or family violence. Our Financial Hardship and Family Violence policy outlines our approach to assisting our policyholders.
The following points highlight our terms of business
On Boarding
Mainstay Underwriting only work with Australian Insurance Brokers. Our on boarding process includes an industry standard Underwriting Agency Agreement. We are happy to provide quotations, however we will not bind cover unless the agreement has been executed.
If you would like a copy of our current Underwriting Agency Agreement, please send us an email to Risk@MainstayUnderwriting.com.au
Credit Terms
Our credit terms vary depending on the product and in some cases the term. These terms are based off the credit terms we have with our underwriting capacity. Our credit terms are detailed within our Underwriting Agency Agreement. All payments to Mainstay Underwriting should include a remittance advice and be sent to Accounts@MainstayUnderwriting.com.au.
If you have any questions about our credit terms, please call the office on 07 5680 9945 or send us an email to Risk@MainstayUnderwriting.com.au
Claims
Depending on the policy cover, we have a number of specialist Third Party Administrators (TPA) that manage our claims. We use specific TPA’s depending on their speciality, their geographic location and ability to respond as and when needed. Our TPA’s also ensure that our claims handling is fair and not biased by underwriting direction. They will examine the policy wording / schedule, liaise with specialist investigating companies and work with the broker to resolve any claims notified to us.
If your client has a claim, please complete the appropriate Mainstay Underwriting claim form (found on the downloads page) and forward to Claims@MainstayUnderwriting.com.au. Our team will then review the claim and possibly confirm information with you such as available photos or whether the premium has been paid. We will then acknowledge your claim and pass your claim onto our TPA who will again acknowledge your claim with a claim number. Please ensure that all correspondence with the TPA includes our team so that we can ensure you’re getting the best possible service.
Please note that all of our Lloyd’s binders have Australian Loss Funds to expedite the claims process. If you have any issues or concerns with any of our TPA’s, please contact our office to discuss.