Depending on the policy cover, we have a number of specialist Third Party Administrators (TPA) that manage our claims. We use specific TPA’s depending on their speciality, their geographic location and ability to respond as and when needed. Our TPA’s also ensure that our claims handling is fair and not biased by underwriting direction. They will examine the policy wording / schedule, liaise with specialist investigating companies and work with the broker to resolve any claims notified to us.
If your client has a claim, please complete the appropriate Mainstay Underwriting claim form (found on the downloads page) and forward to Claims@MainstayUnderwriting.com.au. Our team will then review the claim and possibly confirm information with you such as available photos or whether the premium has been paid. We will then acknowledge your claim and pass your claim onto our TPA who will again acknowledge your claim with a claim number. Please ensure that all correspondence with the TPA includes our team so that we can ensure you’re getting the best possible service.
Please note that all of our Lloyd’s binders have Australian Loss Funds to expedite the claims process. If you have any issues or concerns with any of our TPA’s, please contact our office to discuss.